At Third, we understand that the information you choose to record can be deeply personal, sensitive, and sometimes difficult to revisit.

This Privacy Policy explains how 1 in 3 Women CIC (“we”, “us”, “our”) collects, uses and protects your personal data when you use the Third app. 

We are the data controller, which means we are responsible for deciding how your personal data is used. 

We have designed Third to prioritise your privacy and safety. We only process your data where it is necessary to provide the service, and we do not use your information for advertising or sell it to third parties. 

We work with trusted technology providers who support the operation of Third under strict safeguards. 

This policy should be read alongside any in-app guidance on using Third safely.

  1. Introduction

2. What data we collect:

We only collect the information needed to provide Third safely and effectively, and to improve the service, including understanding patterns where appropriate. 

This may include:
Information you choose to provide

  • Written entries and incident records

  • Images or attachments you upload

  • Responses to questions within the app (such as yes/no answers or selected categories)

Some of this information may be particularly sensitive, depending on what you choose to record. 

Account information

  • A system-generated user ID created when you set up your account

You do not need to provide your real name to use Third.
If you choose to enable account recovery, we may also process: 

  • An email address, stored in a protected form and not visible in plain text

Technical and usage information
To keep the app secure and functioning properly, we may process limited technical information such as: 

  • Device type and operating system

  • App usage and activity (for example, timestamps or system events)

  • Authentication and session data

How the data is linked
By design, different types of data are linked using a system-generated user ID rather than directly identifying information.
The most sensitive information you record (such as logs and images) is protected using end-to-end encryption and cannot be accessed by us.

3. How we use your data:

We process your data where necessary to provide the service, to improve Third, and in accordance with applicable data protection laws.
This includes: 

To provide and operate the app

  • To create and manage your account

  • To enable you to record, store, and access your information

  • To allow you to export or share your records if you choose to 

To maintain safety and security

  • To keep the app secure and protect against unauthorised access

  • To maintain the security and integrity of the app

  • To ensure the app functions reliably

To improve Third

  • To understand how the app is used

  • To identify patterns using limited structured data as described above

  • To improve features, usability and overall experience

To communicate with you

  • To respond if you contact us

  • To support account access or recovery (if enabled) 

To comply with legal obligations

  • Where we are required to process or disclose data to comply with applicable laws

4. How we use data to understand patterns

We use limited information to help us understand patterns and improve Third.
This may include structured information such as: 

  • Yes/no responses

  • Selected categories (for example, relationship types or context)

  • General usage information 

We use this information in a carefully controlled and aggregated way to better understand common experiences and improve the support and tools we provide. This information is linked to your account using a system-generated ID rather than directly identifying information.

What this means in practice

  • We focus on overall patterns, not individual users

  • We do not use this information to identify individuals

  • We do not use your data for advertising or profiling 

Your personal records remain private
The information you record in your logs and any images you upload are protected using end-to-end encryption. 

This means: 

  • We cannot access or read this content

  • We have designed Third so that even we cannot access your most sensitive information

  • It is not used for analysis or research

  • It remains private to you unless you choose to share it 

How we approach this responsibly
We are careful to:

  • Limit the data we use to what is necessary

  • Avoid combining information in ways that could identify someone

  • Keep access to this data restricted

Our aim is to learn at a collective level, while keeping individual experiences private

5. Optional insights and research:

From time to time, we may invite you to take part in optional questions or surveys within the app to help us better understand patterns and improve Third. Taking part is entirely voluntary. You can choose whether or not to respond, and your experience of the app will not be affected if you choose not to. 

How this data is used
If you choose to take part: 

  • Your responses may be used to help us understand broader patterns and improve our services

  • We will explain how the information will be used at the point you are asked

  • We use this information in a carefully controlled way, typically in aggregated form 

These questions are separate from your personal records:
The information you record in your logs and any images you upload: 

  • Are protected using end-to-end encryption

  • Are not accessed by us

  • Are not used for research or analysis

6. How your data is protected

We have designed Third to keep your information as private and secure as possible.
End-to-end encryption for your personal records
The information you record in your logs, as well as any images you upload, is protected using end-to-end encryption.
This means: 

  • Your information is encrypted before it leaves your device

  • It remains encrypted when stored on our servers

  • Only you hold the key needed to access it

We cannot access or read this content. 

Separation of data
Different types of data are stored separately.
Your most sensitive information (such as logs and images) is encrypted and stored in a way that makes it inaccessible to us.

Other limited information needed to operate the app (such as structured responses or timestamps) is stored separately and used in a controlled way.

Minimising identifiable information
You do not need to provide your real name to use Third.
Accounts are created using system-generated IDs, helping to keep your information pseudonymous.

If you choose to provide an email address for account recovery, it is stored in a protected form and not visible in plain text. 

Secure systems and access controls

We use appropriate technical and organisational measures to protect your data, including: 

  • Encryption of data in transit and at rest

  • Secure infrastructure hosted in the UK

  • Strict access controls and authentication 

  • Monitoring and logging of system access

Access to data is limited to authorised personnel and only where necessary.

7. Who we share data with:

We do not sell your personal data or share it for advertising purposes.

We only share data where it is necessary to provide the service or where we are required to do so by law. 

Service providers
We work with trusted technology providers who help us operate Third.
This includes Third Technologies Ltd, who provide and maintain the app infrastructure and process data on our behalf. 

Legal requirements

We may disclose data where required to do so by law, for example in response to a valid legal request.

Where this happens, we will only share what we are legally required to provide.

Due to the way Third is designed, some information (such as encrypted logs and images) cannot be accessed or disclosed by us.

These providers: 

  • Only process data under our instructions

  • Are subject to strict contractual safeguards

  • Do not use data for their own purposes

We may also use other service providers (such as hosting or technical support tools) who process data on our behalf under similar safeguards. 

If you download Third through an app store (such as Apple App Store or Google Play), those platforms may process your data under their own privacy policies.

8. Data retention:

How long we keep your data

We keep your data for as long as necessary to provide Third and its features.

Your control over your data
You remain in control of your information: 

  • You can delete individual records within the app (where this feature is available)

  • You can choose what to keep, export, or remove

Account data
Your data is generally kept for as long as your account is active.
If you choose to delete your account, we will take steps to delete your data securely.

Backups and technical retention
When data is deleted, we take steps to remove it from our systems.
In some cases, it may remain in secure backups for a limited period before being permanently deleted.

Important to understand
Because Third uses end-to-end encryption: 

  • You are responsible for access to your records

  • If you lose access to your device or recovery method, we may not be able to restore your data

9. International transfers:

We store and process your data primarily in the United Kingdom and the European Economic Area (EEA). 

Where we work with service providers that may process data outside of the UK or the EEA, we ensure that appropriate safeguards are in place to protect your information. This may include the use of approved contractual protections. 

We take steps to ensure that your data remains protected to a standard consistent with UK data protection law.

10. Your rights:

Under data protection law, you have rights over your personal data. These include the right to: 

  • Access the data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your data

  • Restrict or object to certain types of processing

  • Withdraw consent where processing is based on your consent. 

How to exercise your rightsIf you would like to exercise any of these rights, you can contact us at:
support@thirdapp.co 

We will respond in line with applicable data protection laws.

Important to understand
Because Third uses end-to-end encryption: 

  • Some of your data (such as your logs and images) is not accessible to us.

  • This means we may not be able to provide or modify this information on your behalf

You remain in control of this data within the app. 

Making a complaint
If you have concerns about how your data is handled, you have the right to raise a complaint with the Information Commissioner’s Office.

11. Contact us:

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at: support@thirdapp.co

12. Changes to this policy:

We may update this Privacy policy from time to time.
If we make significant changes, we will take appropriate steps to inform you, for example through the app.