We’re here to help.
How you contact us should feel safe for you.

Choose the option that works best in your situation.

Before you contact us:

If someone else may be monitoring your device, some contact methods may not be safe. 

  • Email may be visible on shared devices or accounts

  • Browser history may be accessible

If you’re unsure, consider using a safer device or a private/incognito browser. 

Option 1: Email support

Email us: support@thirdapp.co

Best if:

  • You have a private email account

  • Your inbox is not being monitored

Not ideal if: 

  • Someone else has access to your email or device

Option 2: Web form

Send a message through our secure form

  • You don’t need to log in 

  • You can use this from a private browser

  • You can choose whether to leave contact details

Best if:

  • You’re worried someone might have access to your email or device

  • You don’t want a record in your inbox

Note: 

If you’d like a response, you’ll need to leave a safe way for us to contact you.

Option 3: Use “Help us improve Third” on the app homepage

  • No email required

  • Quick and low-profile

  • Useful for feedback or reporting bugs

Best if:

  • You want to share feedback quickly

  • Something isn’t working in the app

  • You don’t want to use email

Not ideal if:

Your message is about something more personal or unrelated to the app experience

If you need urgent help

Third is not an emergency service.

If you are in immediate danger, call 999.

If you’re unable to speak, you can use the 999 silent solution:
- Call 999
- When prompted, press 55

You’re in control of how and when you reach out and we’ll respond as carefully and safely as we can.